Refund policy
You have a period of fifteen calendar days (calendar days include Saturdays, Sundays and public holidays) from the date of receipt of your order to return the item(s) and obtain a partial or complete refund of your order.
The return is the responsibility of the customer.
To make a return request, write to us at contact@bikunu.fr
Describe the reason for your request, the order concerned and the product(s) to be returned
A confirmation email will be sent to you
The return address is: BIKUNU 13 AVENUE DE LA PINEDE 06110 LE CANNET
The order or delivery order must be attached in the package with the returned product(s) to identify the original order
You will receive an email confirming that your return has been processed. The bank account used to pay for the order will be automatically credited within a maximum of fifteen days from the receipt in the warehouse of the returned package.
Important
Items must be returned in their original condition and packaging, i.e. new, labeled and complete (accompanied by any accessories). Products that are returned, especially incomplete, damaged, worn, soiled or washed, will not be taken back. Items must also have the protective strip for swimsuit bottoms.
For hygiene reasons, swimsuits should be tried on over your own underwear without removing the protective band.
A return that does not meet these conditions cannot be refunded and will be returned to the buyer.
Important: We recommend that you use a traceable and secure return method, such as "Colissimo" IN A LETTER BOX
The Customer is required to check the condition of the products delivered. He has a period of 15 days from delivery to make complaints by email, accompanied by all the related supporting documents (photos in particular). After this period and failing to comply with these formalities, the Products will be deemed compliant and free of any apparent defect and no claim can be validly accepted by the Seller.
The Seller will refund or replace as soon as possible and at his expense, the Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L 217-4 and following of the Consumer Code and those provided for in these GTC.
The transfer of the risks of loss and deterioration relating thereto will only be carried out when the Customer takes physical possession of the Products. The Products therefore travel at the risk of the Seller except when the Customer himself has chosen the carrier. As such, the risks are transferred at the time of delivery of the goods to the carrier.
Refund
The refund is made within 5 days of receipt of the product.
The return is the responsibility of the customer.
To make a return request, write to us at contact@bikunu.fr
Describe the reason for your request, the order concerned and the product(s) to be returned
A confirmation email will be sent to you
The return address is: BIKUNU 13 AVENUE DE LA PINEDE 06110 LE CANNET
The order or delivery order must be attached in the package with the returned product(s) to identify the original order
You will receive an email confirming that your return has been processed. The bank account used to pay for the order will be automatically credited within a maximum of fifteen days from the receipt in the warehouse of the returned package.
Important
Items must be returned in their original condition and packaging, i.e. new, labeled and complete (accompanied by any accessories). Products that are returned, especially incomplete, damaged, worn, soiled or washed, will not be taken back. Items must also have the protective strip for swimsuit bottoms.
For hygiene reasons, swimsuits should be tried on over your own underwear without removing the protective band.
A return that does not meet these conditions cannot be refunded and will be returned to the buyer.
Important: We recommend that you use a traceable and secure return method, such as "Colissimo" IN A LETTER BOX
The Customer is required to check the condition of the products delivered. He has a period of 15 days from delivery to make complaints by email, accompanied by all the related supporting documents (photos in particular). After this period and failing to comply with these formalities, the Products will be deemed compliant and free of any apparent defect and no claim can be validly accepted by the Seller.
The Seller will refund or replace as soon as possible and at his expense, the Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L 217-4 and following of the Consumer Code and those provided for in these GTC.
The transfer of the risks of loss and deterioration relating thereto will only be carried out when the Customer takes physical possession of the Products. The Products therefore travel at the risk of the Seller except when the Customer himself has chosen the carrier. As such, the risks are transferred at the time of delivery of the goods to the carrier.
Refund
The refund is made within 5 days of receipt of the product.
